Onboarding Questionnaire

Your Name *

Phone Number *

Your Email *

What is your company tagline (if any)?

When was your business started?

What inspired you to start this business?

What is your company’s mission or core values?

What problems do your customers face that your business helps to solve?

Do you have certifications, memberships, or partnerships to highlight?

Do you have customer reviews/testimonials we can feature?

Do you have a logo, brand colors, or design guidelines?

How would you like your brand voice to sound?

Additional Info

Are there websites you like (or dislike)? Please share examples and reasons.

Do you have team photos, if no, we will use stock images

Do you offer delivery, pickup, or in-store only?

What are your business hours and days of operation?

Do you want to sell products/services online (e-commerce), or showcase only?

Do you want your site to link to WhatsApp, Instagram, Facebook, etc.?

Do you currently have social media accounts? If yes, please list them.

Where are your customers located?

Local

Nationwide

Regional

International

Do you mainly serve?

Business

Individuals

Who are your ideal customers? (e.g., age, gender, income level, lifestyle)

How do customers purchase from you?

Walki -in

Social Media

Phone

Website

Can you describe your process when serving customers (step by step)?

Do you offer packages, bundles, or promotions?

Which services/products are most popular or profitable?

What are your top five (5) products or services?

Are there any achievements you’d like us to highlight?

What makes your company different from competitors?

Business / Org. *

Client On-Boarding Questionnaire